We welcome your feedback on our services – customer comments and suggestions are essential in helping us to maintain and improve our services. Customer feedback is so often the catelyst for improvements and developments at the Almshouses. As you would expect, all your feedback will be handled in the strictest confidence.
We're always delighted to hear from customers who recognise our staff team for delivering an excellent service. Compliments let us know that we are succeeding in providing a good service and give us with examples of good practice which we can share within the Almshouses and the Foundation.
If you want to make a complaint to Seckford Almshouses you can speak to Sarah Kopferschmitt, Head of Care by ringing 01394 386520. If you are disatisfied we want to fix the problem as soon as possible, so please let us know as soon as you have a concernt - a conversation can often sort out the problem. If you prefer you can email or write to Sarah at:
Click here to read our Complaints Policy